We're here to help.

Got a question, running into an issue, or need help with your setup? We typically respond within one business day.

Get in touch.

Whether you're having trouble getting set up, have a pre-sales question, or want to report a bug — just reach out.

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How can we help?

Typical response time: within 1 business day

Quick answers.

How do I activate my license? ⌄

After purchase, go to PubRef Pro → Account in your WordPress admin. Enter your license key exactly as received in your purchase confirmation email and click Activate License.

My publications aren't showing — what do I check? ⌄

First, confirm your license is active under PubRef Pro → Account. Then go to PubRef Pro → Queries and verify you have a query key saved with a valid PubMed search string. Try clicking Clear Cache and reloading the page. If you're logged in as admin and see an error message, it will tell you exactly what's missing.

Can I use PubRef Pro on a staging site? ⌄

Yes - staging and local development environments are automatically detected by Freemius and don't count against your license activation limit. Simply activate your license normally on your staging site. If your staging domain isn't automatically detected, just reach out and we'll get it sorted.

How do I request a refund? ⌄

We offer a 14-day satisfaction guarantee. Email us at [email protected] with your order details and we'll process it promptly.

How do I upgrade my plan? ⌄

Go to PubRef Pro → Account in your WordPress admin and click Change Plan. You'll only be charged the difference for the remainder of your billing period.